Workplace Standards Courses
Essential training in workplace standards.
| Title | Description | Participant hours |
|---|---|---|
| Americans with Disabilities Act (ADA) | The Americans with Disabilities Act (ADA), enforced by the federal Department of Justice Office of Civil Rights (OCR), is a federal civil rights law that protects qualified individuals with disabilities from discrimination in employment and public services. For long-term care facilities and other healthcare employers, ADA compliance is essential to ensure fair hiring practices, reasonable accommodations, and equal access to employment opportunities. This training provides an overview of ADA requirements and employer responsibilities during recruitment, hiring, onboarding, and ongoing employment. | 30 |
| Equal Employment Opportunity Commission (EEOC) | This training provides senior living leaders and staff with a comprehensive overview of the Equal Employment Opportunity Commission (EEOC) and the federal laws that prohibit workplace discrimination. Participants will learn how anti-discrimination laws apply to hiring, promotion, pay, accommodations, harassment prevention, and retaliation within skilled nursing and assisted living communities. The course also explains how accepting Medicare and Medicaid reimbursement reinforces compliance obligations under federal civil rights laws. Emphasis is placed on practical application, leadership responsibility, and fostering a respectful, legally compliant workplace culture. | 30 |
| False Claims Act and Whistleblower Protections | The False Claims Act (FCA) is a federal law that prohibits submitting false or fraudulent claims for payment to government programs, including Medicare and Medicaid. Because senior living communities receive federal reimbursement, accurate documentation, billing integrity, and ethical operations are essential to compliance. The FCA also includes whistleblower (qui tam) provisions that allow individuals to report suspected fraud and receive legal protection from retaliation. This training explains FCA risk areas, outlines whistleblower protections, and reinforces regulatory expectations. | 30 |
| Cybersecurity | Cybersecurity is a critical component of healthcare oversight in senior living communities. Facilities maintain large volumes of sensitive resident data, including medical records, financial information, protected health information (PHI) and personally identifiable information (PII). This training provides staff and leadership with foundational knowledge of data protection, network security, access control, and regulatory compliance requirements related to safeguarding resident information. | 30 |
| Leadership and Supervisor Development | Strong leadership among department heads and supervisors is essential to operational stability, staff engagement, and resident-centered care in senior living communities. Department heads and supervisors — including Administration, Nursing, Social Services, Dietary, Activities, Environmental Services, Therapy, Human Resources, and Business Office leaders — serve as the operational backbone of the facility. The leader's ability to communicate expectations, develop staff, manage conflict, monitor performance, and foster accountability directly influences outcomes such as survey results, turnover rates, resident satisfaction, staff morale and quality indicators. This training provides department heads/supervisors with practical leadership strategies focused on communication, accountability, performance management, team culture, emotional intelligence, and collaboration. | 30 |
| Sexual Harassment | Sexual harassment prevention is essential in senior living communities because employees work closely with coworkers, supervisors, residents, families, vendors, and healthcare partners in environments that require trust, professionalism, and respect. Harassment can damage staff morale, create unsafe workplaces, increase turnover, expose organizations to legal liability, and negatively impact resident care. This training helps staff understand what sexual harassment is, how it occurs in healthcare environments, and what actions must be taken when harassment is witnessed or reported. Participants will learn the different forms of harassment, common misconceptions that prevent reporting, and best practices for creating a respectful workplace culture in nursing homes and assisted living communities. | 30 |
| HIPAA Social Media and Electronic Use | Protecting resident privacy is a fundamental responsibility in senior living communities. The Health Insurance Portability and Accountability Act (HIPAA) establishes national standards for safeguarding Protected Health Information (PHI), including medical details, personal identifiers, and care information. As smartphones, social media, and electronic health records become more common in healthcare settings, the risk of privacy breaches has increased. This training helps staff understand how HIPAA applies to social media and electronic device use, what information must be protected, and how to follow appropriate practices when using technology to ensure resident information remains confidential. | 45 |
| Promoting a Positive Work Environment in Senior Living | A positive work environment is essential for the success of senior living communities, including both skilled nursing facilities and assisted living communities. Staff who feel respected, supported, and valued are more engaged in their work and more likely to provide consistent, high-quality care to residents. Because caregiving environments involve emotional demands, complex interdisciplinary collaboration, and frequent interactions with residents and families, workplace culture directly influences both staff wellbeing and resident outcomes. This training explores the elements that contribute to a healthy workplace culture in senior living settings. It reviews leadership responsibilities, communication practices, teamwork, employee engagement, and strategies for supporting staff wellbeing. Participants will also learn how workplace culture impacts staff retention, quality of care, and resident satisfaction, and how organizations can measure and continuously improve the work environment. | 30 |
| Customer Care in Senior Living Communities | Customer care in senior living communities is fundamentally different from customer service in most other industries. Residents and their families rely on staff not only for services but for safety, dignity, emotional support, and trust. Employees working in nursing homes and assisted living communities interact with residents and families daily, often during emotionally sensitive situations related to health changes, aging, and long-term care decisions. This training focuses on the principles of customer care within senior living environments. It explores the importance of understanding residents and families as customers, communication strategies for building trust, techniques for managing complaints and emotional situations, and how teamwork contributes to a consistent and positive resident experience. Staff will learn how compassion, professionalism, and effective communication strengthen relationships with residents and families while supporting quality care outcomes. | 45 |
| Skilled Nursing Facility Basics of Food Safety | Food safety in nursing homes is a critical component of resident health, safety, quality of life, and regulatory compliance. Residents in skilled nursing facilities are often elderly, immunocompromised, or medically complex, making them highly vulnerable to foodborne illness. Even minor lapses in food handling, preparation, or storage can lead to serious outbreaks, hospitalizations, or death. This training provides an overview of essential food safety principles, including safe food handling, temperature control, infection prevention, sanitation practices, and regulatory requirements. Staff will learn how their daily practices directly impact resident safety and survey outcomes. | 45 |
| Assisted Living Basics of Food Safety | Food safety in assisted living communities is a critical component of resident health, safety, quality of life, and regulatory compliance. Residents in these settings are often older adults with chronic conditions or age-related vulnerabilities, making them more susceptible to foodborne illness. Even minor lapses in food handling, preparation, or storage can lead to serious illness, hospitalization, or decline in health. This training provides an overview of essential food safety principles, including safe food handling, temperature control, infection prevention, sanitation practices, and regulatory expectations. Staff will learn how their daily practices directly impact resident safety, satisfaction, and overall quality of care. | 45 |